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For travel information, reservations or modifications of existing bookings, please contact Rail Service Centre at +32 (0)2 607 20 01 or send an e-mail to rsc@sncb.be.

Would you like to claim compensation for a delayed train? Or make a suggestion or complaint about an international rail journey? Our Customer Service will be pleased to help. Please submit your claim or comment through the contact form below.

Please address your request to the company you bought your tickets from.

Exception: was your Eurostar train delayed or cancelled? Or do you have a complaint about a journey operated by Trenitalia? Please contact the Eurostar or Trenitalia customer service directly.

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* Unless expressly stated otherwise, all fares quoted are per person/per leg (VAT included) based on an online reservation for a 2nd class return from Brussels. Please note, terms and conditions apply. Tip: As the number of seats at the lowest fares on Eurostar, TGV INOUI and ICE trains is limited, we recommend that you book your trip as early as possible. Most international trains allow reservations to be made from 4 months before the date of departure. On ICE trains, booking is possible as early as 180 days before departure, and on Eurostar, booking is possible from min. 157 and max. 277 days before departure, depending on the time of the year.).

Orders made on this website involve payment obligation. You do not have a right of withdrawal in accordance with Article VI.53 of the Code of Economic Law.